Service Engineer
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- Lead commissioning, maintenance, repair, and troubleshooting of marine electrical and mechanical equipment onboard vessels and in company premises/workshop, including burners, boilers, scrubbers, EGE, EBG, GCU, and supporting systems
- Travel on short notice regionally and occasionally globally to perform onsite service and support, maintaining readiness with valid travel documentation, passports, visas, and vaccinations
- Execute work adhering strictly to company Quality, Health, Safety, and Environment guidelines and customer site procedures, and report unsafe practices and incidents promptly
- Prepare and obtain customer signatures on Service Certificates (time sheets) onsite to document completed work
- Write detailed Service Reports outlining job performed, identify potential safety issues, recommend spare parts, and suggest future service actions to customers
- Proactively recommend required or suggested spare parts to customers to optimize equipment performance and reliability
- Identify and communicate sales opportunities to Service Managers to support business growth
- Provide both onsite and remote technical support to clients, resolving issues efficiently and enhancing customer satisfaction
- Collaborate effectively with colleagues by sharing knowledge and experience to foster a team-oriented environment
- Prioritize and execute tasks with a customer-focused approach, ensuring clear communication and high-quality work outcomes Required competencies and certifications
- Minimum 1 years of troubleshooting experience in electrical, electronic, and mechanical systems
- Strong automation background essential for effective service delivery
- Proficient in using MS Office applications for documentation and communication