Service Engineer

Job Overview

The Service Engineer is responsible for trouble shooting, problem solving, and working with the quality process tominimize the downtime of our construction equipment products (e.g; Quarry and Mining Equipment). This team willprovide feedback to our global manufacturing headquarters (located in Japan) of trends and patterns of theconstruction equipment that may be related to the North American market applications or product quality (Ex:defect in material/workmanship). The Service Engineer will work with the Quality team and investigate the rootcause of certain failures and work through the countermeasures process to ensure product quality. This positionis responsible for determining the differences between a defect in material/workmanship or if the failure was anend user (customer/operator) error. The Service Engineer will also be responsible for troubleshooting a failure. Willuse their analytical and problem-solving skills to review failure trends and determine the root cause.

Key Job Responsibilities

• Technical Service Requests (TSR) - Review and respond to incoming technical service issues to assistdistribution with issues.
• Technical Service Information (TSI) - Review and process inbound TSI information and send to the respectivemfg. plant for further review.
• Other special projects as required

Qualifications/Requirements

• Must have at least 3-5 years of "hands on" field Service or shop Service experience
• Education (Trade school) or an Associates degree in Applied Science in heavy equipment/agriculture service(Komatsu ACT or other manufacturer equivalent).
• Must demonstrate excellent written and verbal communications.
• Ability to multi-task, manage multiple deadlines and projects.
• Ability to be flexible and adaptable to thrive in a fast-paced environment with the ability to handle pressure.
• Strong motivation self starts and the ability to work as an individual and in a team environment to makecontributions that Komatsu results.
• Must have strong proficiency in Microsoft Office specifically with Pivot Tables and other reporting tools a plus,graphs and creating presentations.
• Must demonstrate strong analytical and problem-solving skills.
• Must be able to travel up to 25-30% which may include International travel without any restrictions.

Additional Information

The travel required for this position is done by both plane and rental car. This position may be required to walkaround stock yards on gravel or uneven pavement, required to climb and pull themselves up on mining andconstruction equipment, which can be both quite large and tall, in order to troubleshoot problems. Due to thenature of the position, the individual will have exposure to adverse weather conditions (hot, cold, humidity, etc.)due to the customer and distributor work sites (Example high altitude, stock yards, etc.).
Must be able to lift a minimum of 30-40 lbs.