Service Engineer

As a Service Engineer for Schleuniger, a Komax Company, you will provide technical support within the designated territory by maintaining contact with established customers, providing customers with technical support and training, and acting as a liaison between the customer and the company.

This position is full-time, Monday-Friday, working in the office at our Querétaro, Mexico location.

Main responsibilities:

• Diagnose and repair Schleuniger machines (electro-mechanical and pneumatic).
• Provide technical support for customers, employees, and sales representatives.
• Travel for field service repairs at the customer’s location and repair machines at the office.
• Provide systems (hardware and software) troubleshooting as required for machines.
• Provide machine operator and maintenance training for our customers and sales representatives.
• Ensure proper documentation is processed, and all systems are kept current as instructed.
• Maintain and optimize a set parts inventory limit.

What you bring to the table:

• Bachelor's Degree in technical discipline strongly preferred; additional directly related experience may be substituted for years of education.
• Strong software skills and electro-mechanical aptitude required.
• Minimum five years of relevant experience
• Must be fluent in English and Spanish (both verbal and written)
• Excellent verbal and written communication skills.
• Excellent Computer skills required.
• Professional telephone manner
• Multi-tasking capability and excellent follow-up skills.
• Team-oriented with strong customer service skills.
• Valid Driver’s License and Passport required.