Service Engineer L1

This is a remote position.

Manning Global, an Internationally renowned staffing and managed services organization specializing in

providing staffing solutions for leading corporations in AI, IT & Telecoms, Engineering, Digital Media, Automotive and Renewable Energy is recruiting for Service Engineer L1 on behalf of one of their blue-chip

international clients to join their organization in the UK

Job Description:

• The Remote Service Engineer L1 is the first point of contact for installers, distributors and end customers of our photovoltaic and energy storage systems.
  

• Working fully remotely, the role covers the technical hotline, ticket creation and follow-up, first-level diagnosis of system faults, and remote guidance of installers through installation, commissioning and troubleshooting.
  

• The ideal candidate has practical experience with solar inverters and residential PV systems, a customer-focused mindset, and the ability to work independently in a remote environment.
  

• Experience with residential energy storage systems is a significant advantage.
  

Key Responsibilities:

• Handle inbound technical hotline calls, emails and portal requests within agreed response times and service level agreements (SLAs), providing timely technical support to installers and customers.
  

• Create, document and follow up support tickets in the service ticketing system until closure.
  

• Perform first-level remote diagnosis of PV systems, inverters, batteries, communication modules, cabling and alarm codes.
  

• Guide installers and distributors remotely through installation, commissioning, operation, firmware updates and parameter settings.
  

• Use remote monitoring platforms to analyse system data, alarms and performance deviations.
  

• Escalate complex or unresolved cases to L2 with complete, structured case documentation.
  

• Document service activities, prepare service reports, and provide technical feedback and insights from the field to internal teams.
  

• Support quality assurance by identifying recurring issues, product improvement opportunities and best practices; contribute to the knowledge base (FAQs, troubleshooting guides).
  

• Support the continuous improvement of technical service processes and customer satisfaction.
  

Experience/Qualifications:

• Technical degree or bachelor’s degree in Engineering, Electrical Engineering, Renewable Energy, Energy Systems or a related technical field.
  

• Minimum 2 years of experience in technical support, field service, or the renewable energy sector.
  

• Strong practical knowledge of solar inverters, residential PV systems and related technologies.
  

• Good understanding of PV cabling, electrical installations, commissioning, fault diagnosis and alarm analysis.
  

• Strong analytical, problem-solving and structured troubleshooting skills. ∙ Excellent communication, customer service and interpersonal skills; able to explain technical steps clearly over the phone.
  

• Ability to work independently and remotely while managing multiple tasks and priorities. ∙ Comfortable working with digital tools (ticketing systems, remote monitoring platforms, documentation).
  

• Experience and expertise in residential energy storage systems will be a significant advantage.
  

• This is a fully remote hotline-based position; no travel is required.