Service Engineer - Liquid Cooling & Infrastructure Specialist / 4-2 Shift

A. Service Engineer - Liquid Cooling & Infrastructure Specialist

Job Responsibilities

1. Liquid-Cooling Integration & Technical Planning

• Participate actively in technical discussions, cross-departmental alignment, and planning for advanced liquid-cooling server clusters and high-density rack infrastructure.

• Assist in reviewing deployment blueprints, piping/cabling layouts, and Method of Procedure (MOP) documentation for liquid-cooled systems.

• Collaborate with project managers and clients to evaluate technical risks, site readiness, and cooling efficiency profiles.

2. Front-Line & On-site Technical Support

• Perform routine inspections, hardware installation, configuration, testing, and hardware upgrades at client facilities (e.g., Data Centers or enterprise server rooms).

• Respond promptly to customer service requests, performing efficient on-site fault diagnosis and primary hardware troubleshooting for both air-cooled and liquid-cooled environments.

• Maintain excellent client relationships by providing timely progress updates and generating clear, accurate daily maintenance logs/reports.

3. Defect Inspection & Hardware Repair

• Conduct detailed functional testing and Failure Analysis (FA) on returned defective parts, PCBA boards, power units, or server components.

• Perform component-level troubleshooting, repair, parts replacement, and thorough post-repair validation tests to ensure components meet quality standards.

• Document repair logs accurately into the database and assist in tracking defective inventory, spare parts, and RMA status.

Job Requirements

1. Work Schedule & Flexibility

• Regular Working Hours: Standard office-hour day shift.

• Must possess flexibility to provide occasional on-call or weekend support during critical project deployment phases or emergencies, as aligned with team requirements.

2. Language Proficiency

• Strong communication skills in Chinese and English, both spoken and written, to support regional business communications.

• Ability to communicate effectively with cross-functional teams, clients, and vendors in a multicultural business environment.

3. Education & Experience

• Experience: No prior experience required (Fresh Graduates are highly welcome). Direct hands-on experience with server assembly, electronic tinkering, or basic knowledge of thermal/fluid dynamics is a major advantage.

4. Soft Skills & Attributes

• Strong logical reasoning and hands-on capabilities, with a passionate interest in server hardware, electronics, and cooling technologies.

• Proactive, self-driven learning attitude with the ability to contribute effectively to technical brainstorming and project planning sessions.

• Outstanding teamwork and communication skills; able to maintain high professionalism and politeness when facing clients.

B. Service Engineer (4-2 Shift Rotation)

Job Responsibilities

1. Front-Line & On-site Technical Support

• Perform routine inspections, hardware installation, configuration, testing, and hardware upgrades at client facilities (e.g., Data Centers or enterprise server rooms).

• Respond promptly to customer incident reports and service requests, performing efficient on-site fault diagnosis and primary hardware troubleshooting.

• Maintain excellent client relationships by providing timely progress updates and generating clear, accurate daily maintenance logs/reports.

• Strictly follow shift handover procedures to ensure all ongoing technical issues, outstanding tasks, and critical customer requests are seamlessly transferred between teams.

2. Defect Inspection & Hardware Repair

Conduct detailed functional testing and Failure Analysis (FA) on returned defective parts, PCBA boards, power units, or hardware modules.

Perform component-level troubleshooting, repair, parts replacement, and thorough post-repair validation tests to ensure components meet quality standards.

Document repair logs accurately into the database and assist in tracking defective inventory, spare parts, and RMA status.

Job Requirements

1. Shift Flexibility (Mandatory Requirement)

• Must be fully committed to working on a 4-2 shift pattern: 4 consecutive working days followed by 2 consecutive rest days.

• Must be willing and physically adaptable to rotate between Day and Night shifts (e.g., 12-hour shifts) according to the team roster.

2. Language Proficiency (Mandatory Requirement)

• Strong communication skills in English and Malay, both spoken and written.

• Ability to communicate effectively with cross-functional teams, clients, and vendors in a multicultural business environment.

• Additional language skills, including Mandarin, are an added advantage for supporting regional business communications.

3. Education & Experience

• Experience: No prior experience required (Fresh Graduates are highly welcome). Direct hands-on experience with PC/server DIY assembly, electronic tinkering, or hardware testing is a major advantage.

4. Soft Skills & Attributes

• Strong hands-on capabilities with a passionate interest in hardware architecture, electronics, and logical debugging.

• Excellent troubleshooting skills, strong stress tolerance, and a proactive, self-driven learning attitude.

• Outstanding teamwork and communication skills; able to maintain high professionalism and politeness when facing clients.