Service Engineer (MEDICAL DEVICE MNC/Central) - up to $3k #HAO

Salary: up to $3000 + 900 transport allowance + mobile allowance

Working Days & Hours: Mon-Fri office hours

Location: AMK

Job Description:

Maintain, troubleshoot, and repair equipment to ensure optimal performance and reliability

Perform incoming inspections of equipment and spare parts

Coordinate with relevant stakeholders to ensure all required tools, spare parts, and equipment are prepared prior to each service assignment

Complete service tasks according to the planned schedule and in compliance with the manufacturer's recommended procedures

Execute assigned daily tasks within the specified timeframe

Carry out corrective maintenance on faulty equipment

Provide timely technical recommendations to stakeholders, such as spare part replacements or operational adjustments

Conduct user training sessions upon request

Service support & coordination

Escalate issues in a timely manner when required

Collaborate with customers, vendors, and internal departments to support service activities

Support Root Cause Analysis (RCA) efforts and assist in incident investigations

General

Provide clear and professional responses to customer enquiries regarding service issues and technical clarifications

Participate in standby duty rotation to provide technical phone support

Support urgent or unscheduled technical operations outside standard working hours when necessary

Documentation

Maintain accurate and complete documentation for all service activities, with customer acknowledgement where required

Submit Service Reports promptly upon completion of each job

Ensure all work complies with technical specifications and quality standards

Team development & technical leadership

Develop and strengthen the technical skills and knowledge of Service Engineers through coaching, mentoring, and hands-on training

Identify team skill gaps and establish appropriate training and competency development plans

Provide technical guidance and support for complex equipment issues and troubleshooting activities

Promote knowledge sharing and establish best practices within the service team

Machine analysis & improvement

Conduct detailed analysis of equipment failures, recurring issues, and machine performance

Identify root causes and recommend corrective and preventive actions to improve equipment reliability

Review service history, machine data, and technical reports to identify trends and opportunities for improvement

Work with vendors and internal teams to implement machine modifications, technical improvements, and long-term solutions

Continuous improvement & documentation

Develop and maintain troubleshooting guides, service procedures, technical documentation, and training materials

Standardize troubleshooting and maintenance practices across the service team

Drive continuous improvement initiatives to improve equipment uptime, service efficiency, and customer satisfaction

Share lessons learned and technical findings with the wider team to prevent recurrence of issues

Job Requirements: Min Diploma in Engineering or similar w min 2 yrs of relevant experience

Interested candidates, please submit your resume to: allylok@recruitexpress.com.sg

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

allylok@recruitexpress.com.sg