Service Engineer
Summary
On-site service engineer maintains and repairs heavy mining equipment in underground and surface operations, ensuring safety and compliance while troubleshooting hydraulic and electrical systems.
We are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity. We offer premium equipment, all-round aftermarket services and high-quality chemicals and rock support as our core products to our customers. We operate globally in over 30 countries with more than 1,800 experts. At Normet, we commit to a culture founded in our Values - Caring, Committed & Courageous. We foster your talent, with us you shine.
Job Description
Job Title:-Junior Engineer / service engineer
Location: RAM
Experience : 2 ~5 year
Industry: Mining & Construction with HEMM experience
Objective of the Role
UG running bd & Surface workshop machine handling
Job Responsibility / KRA
Safety & Compliance: Customer Support & satisfaction Documentation & Reporting: Maintenance & Repair: Field & Underground Service: Team Collaboration:
Competencies
Safety system knowledge &Understand Importance of safety
Support day-to-day site operations and ensure smooth functioning of UG machines/equipment
Monitor machine performance and report abnormalities or breakdowns
Coordinate with operators, technicians, and supervisors for maintenance activities
Ensure preventive maintenance (PM) and breakdown maintenance are carried out on time
Follow and enforce all safety standards and SOPs at site
Maintain records of maintenance, inspections, and daily reports
Assist in troubleshooting and root cause analysis of recurring issues
Ensure proper utilization of manpower and resources
Support audits, inspections (DGMS, internal, etc.), and compliance requirements
Communicate regularly with senior engineers and update on site status
Availability, ,DM, PM,CBM & MTBF knowledge
CPH, AMC & Rental contract knowledge
Support new machine commissioning and trials at site
Ensure proper documentation of checklists (PM, safety, pre-start, etc.)
Coordinate with OEM/service team for technical support when required
Conduct basic training/toolbox talks for operators on safe machine handling
Identify improvement areas and suggest corrective/preventive actions
Ensure housekeeping and 5S practices at the workplace
Follow up on pending issues and ensure timely closure
Support shift handover process with proper communication and reporting
Ensure compliance with site policies, PPE usage, and safety audits
Assist in manpower planning and shift deployment
Special Working Conditions :- If any -Hydraulic & electrical trouble shooting knowledge
Main interactions of the role :- Manpower & Customer handle
Education Qualification: Diploma & Degree
Reporting Manager: Vijay Kumar Saini
Note -HZL & UG equipment experience candite is priority
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