Service Engineer
Our client is looking for a highly motivated and technically proficient Service Engineer to join their team.
About the Role
Develop and implement plans for installation and repairs, either at customer sites or in-house.
This includes installing analyzers, providing end-user training, performing repairs, and conducting maintenance tasks.
Responsibilities
- Install analyzers at customer site and pre installation of analyzers received at our clients' facility with current ISO.
- Give user training on installed analyzers advising the correct way of usage.
- Check performance of analyzer ensuring adherence to quality control measures and Calibrator.
- Perform Preventive Maintenance according to checklist and within specified SLAs.
- Support on spare parts ordering by advising on preventive maintenance kits stock, calibrator etc
- Provide support in the introduction of new equipment and processes including calibration.
- Adhere to our clients Service guidelines and local service SOPs.
- Ensure timely and effective technical product update including software updates.
- Prepare customer service report in compliance with Service SOPs
- Certified Trainer at our clients' training center.
- Implement Field Service Corrective Action.
- Increase our client service profitability through cost effective means.
Requirements
- Biomedical Engineer or Electrical Engineer preferably a Bachelors Degree in Biomedical Engineering
- Minimum 2 to 3 years’ experience in Hospital and Laboratory equipment repairs
- Must have hands on experience in Hematology (XP 300, KX – series, XN – family analyzers).
- Excellent command of English, both written and oral.
- General IT knowledge in a Windows environment.
- Ability to explain in simple and understandable terms complex technical information.
- Strong interpersonal and communication skills
- Strong desire to learn and apply new science, and to rapidly grow professionally