Service Engineer

About the Role
We are looking for a proactive Field Service Engineer to manage service-related support across Singapore and Southeast Asia. This role combines hands-on technical troubleshooting with strong customer engagement, supporting both academic and industrial clients.

Key Responsibilities

• Provide on-site technical support, installation, commissioning, and user training for equipment across Singapore and SEA

• Diagnose and resolve technical issues, and perform regular maintenance, calibration, and repair to ensure optimal equipment performance

• Support Sales and PASS teams during product demonstrations and exhibitions

• Maintain accurate service records and documentation via CRM and ticketing systems

• Build strong relationships with customers through consistent engagement and follow-up

• Promote service contracts, upgrades, and accessories to drive recurring revenue

• Support tier-1 industrial accounts with projects to improve equipment uptime and reliability

Requirements

• At least 2 years of experience in field service, technical troubleshooting, maintenance, or repair of complex equipment

• Familiarity with tools such as Focused Ion Beam (FIB) systems, laser-based repair systems, or Electron-beam lithography tools is an advantage

• Technical knowledge of Field Emission Scanning Electron Microscopes (FE-SEM) and FIB systems preferred

• Understanding of microscopes, optics, imaging systems, or scientific/industrial instrumentation

• Prior experience in semiconductor or industrial sectors is a plus; candidates from research backgrounds with clean room exposure are welcome

• Strong communication, problem-solving, and customer service skills

• Ability to work independently and collaborate across teams

• Open to occasional weekend standby support based on business needs
  

  Jessie Alayna Tan (R22109280)

  EA License: 22S1193