Service Engineer

KEY RESPONSIBILITIES: On-site servicing maintenance: 1. Perform installation, commissioning, servicing, and maintenance of peristaltic pumps, ensuring optimal performance. 2. Diagnose and repair electrical, mechanical, and operational issues with pumps on customer sites in both biopharm and industrial environments. 3. Troubleshoot and resolve problems related to pump systems, including issues with vfds, electronics, and electrical components. 4. Execute IQOQ on customer site. Repair warranty claim processing: 1.Handle repair tasks in the service centre and on-site, managing warranty claims in accordance with company policies and guidelines. 2.Coordinate with the service team and customers to facilitate the timely and efficient repair or replacement of faulty equipment under warranty. Proactive maintenance proposal: 1.Identify opportunities for customers to benefit from ongoing maintenance contracts. 2.Propose tailored maintenance contracts to customers with sales team, ensuring long-term customer relationships and consistent pump performance. Safety compliance: 1.Adhere to safety protocols and maintain a safety-conscious mindset at all times, both on-site and in the service centre. 2.Ensure that all work complies with industry standards, regulations, and company procedures. Technical expertise: 1.Provide technical advice and support to customers, resolving queries related to pump systems and operational issues. 2.Assist with troubleshooting and repairs involving electrical components, vfds, and control systems (e.g., profibus, rs485, etc.). Documentation reporting: 1.Maintain detailed service records, reports, and documentation for all on-site visits, repairs, and maintenance activities. 2. Provide customers with post-service reports, including maintenance recommendations, repair summaries, and technical guidance. Customer support relationship management: 1. Build and maintain strong customer relationships by delivering exceptional service and offering timely solutions. 2. Communicate effectively with customers to understand their requirements and provide service support as needed.