Service Engineer / Technician

About Company:

Our client is a technology service provider to the microelectronics industry which head office is located in Singapore for regional operations.

Job Description:

- Provide technical support and troubleshooting for equipment and applications

- Addressing customer inquiries and resolving issues promptly

- Collaborate with partners to enhance applications and equipment based on client needs

- Act as a liaison between clients and partners, ensuring customer requirements are met

- Generate regular reports on equipment performance, spare parts usage and customer feedback for management review

- Manage spare parts inventory to ensure sufficient stocks on hand, facilitating smooth operations

- Facilitate effective communication with customers

- Other ad hoc duties as assigned by the company

Job Requirements:

- Bachelor’s degree or Diploma in Mechanical/Electrical Engineering

- At least 1 - 2 years of relevant experience

- Working experience in semiconductor tools and equipment

- Strong verbal and written communication skills to effectively convey technical information

- Excellent problem-solving ability to address technical challenges

- Strong focus in providing customer-oriented service

- Willing to work in the cleanroom environment (with jumpsuit provided)

- Wiling to travel to Malaysia for training purposes, about 2 to 4 times/year

Compensation:

- Work location: Tampines

- Working hours: 12 Hours of Rotating Shift (including Weekends and Public Holidays)

- Day Shift: 9:30am to 9:30pm

- Night Shift: 9pm to 9am

- Night Shift Allowance: $30/night

- Other Monthly Allowances (if applicable, for example Engineer Hardship Allowance up to $720/month, etc.)

- Performance bonus

- Annual leaves and medical leaves

- Medical benefits and insurance