Service Engineer (竹北)

Our Purpose
TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.

We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Opportunity Overview

• Creates and implements support plan for customer in conjunction with cross functional groups and customer maintenance team with objectives of reducing equipment downtime and maintenance cost.

• Perform system installation, PM, calibration, retrofit, training and troubleshooting.

• Escalates service problem and take ownership of problem until it is resolved.

• Provides technical expertise and value to customers.

• Provides answers to customer inquiries concerning system.

• Provides hardware development and consultation.

• More senior levels may provide recommendations/inputs into the next generation product development.