Service Excellence Manager - Service Excellence
Posted Updated
Job Title: Service Excellence Manager
Reports To: SVP/Chief Quality Officer
Supervises Others: Yes
Effective Date: 08/2025
Last Revised Date: 10/2026
The Service Excellence Manager supports organizational initiatives that enhance operational efficiency, quality, and patient experience at McLeod Health. This role manages the Service Excellence team, fosters a culture of people, caring, quality, and integrity, and ensures alignment of Service Excellence initiatives with industrial standards and organizational strategy.
Education
Bachelor’s Degree in Nursing or Allied Health field