Unknown company
Service Greeter
Summary
Greet and direct customers at an auto service center, prepare vehicles for service, and maintain a clean, organized environment during check-ins.
Key responsibilities:
Customer Welcome: Greet customers on the service lane within seconds of arrival with a professional and friendly demeanor.
Advisor Handoff: Direct or escort the customer to the appropriate Service Advisor and introduce them to ensure a seamless transition.
Vehicle Preparation: Install protective seat covers, steering wheel wraps, and floor mats to keep the vehicle interior pristine.
Traffic Direction: Assess customer needs upon entry and direct them to the correct service advisor, or department. Assign direction to service drivers as necessary
Customer Flow: Manage check-in processes to ensure a smooth, organized environment during peak hours. Keep cars in service drive moved ahead.
Environment Maintenance: Ensure the service drive area remains tidy, safe, and welcoming.
Issue Escalation: Listen to customer complaints or concerns and relay them to supervisory or management personnel.
Customer Amenities: Offer complimentary refreshments and guide clients to the customer waiting lounge, restrooms, or shuttle service area.
-Other duties as assigned by service director