Service & Installation Technician
Job Title: Service and Installation Technician
Job Type: Full Time, Non- Exempt
Reports To: Service Installation Manager
Location: Sarasota, FL
At IOS™, we're not just another supplier. We're a Commercial Openings System Integrator. We own it all: estimating, budgeting, project management, fabrication, installation, integration, and service, with solving customer problems as our guiding light. That "one team, zero finger-pointing" mindset shapes how we work, and how we hire. Our people move across four modes: Build, Fix, Upgrade, Maintain, so no two days look the same. From doors and frames to millwork, building specialties (Division 10), gate access, and access control: built to code, built to last, no shortcuts. And we're growing our national footprint, with real opportunity for people who want to grow with us.
Job Summary
The Service and Installation Technician will repair and/or install a wide range of commercial doors and hardware. You will recommend improvements to the customers and upgrades to improve product functionality. Provide all services with the highest level of professionalism and customer service. And maintain truck inventory and cleanliness.
Duties/Responsibilities
- Serve customers by analyzing work orders; investigating customer issues; completing repair/installation; conducting tests; resolving problems.
- Drive to the job site to assess customer’s service/repair needs and complete repair of the product to the customer’s satisfaction.
- Consistently seek and promote opportunities for service, sales, and preventative maintenance contracts. Acquire knowledge of all products and pricing to price, market, and sell replacement products and repair parts.
- Develop mechanical skills, learn new techniques, and remain current with product requirements for installation materials to meet safety specifications and maintain quality workmanship.
- Ensure that service and installation documentation is submitted complete, accurately and timely. Includes, but not limited to work orders, timesheets, etc.
- Maintains customer confidence by keeping service information confidential.
- Maintain inventory, cleanliness and maintenance of company vehicle
- Any other duties as assigned
Required Skills/Abilities
- D8 experience required
- Strong communication and problem-solving skills
- Customer service orientation and strong work ethics
- Ability to work hard with an eye for quality
- Ability and willingness to learn new products
- Strong understanding of D10
- Value Add: D28 knowledge
Minimum Requirements
- Experience installing and servicing commercial doors
- Valid professional driver’s license
- Clean motor vehicle record
- High school degree
Supervisory Responsibilities
- No Supervisory Responsibilities.
Physical Requirements
- Ability to lift up to 100 pounds occasionally
- Ability to work in extreme temperatures and wet/humid weather
- Ability to stand for long periods of time and maintain focus