Service Logisitics Supervisor

Group/Division
The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets – with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network.

What You'll Do

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.

Job Summary**

Oversee and optimize service logistics operations, ensuring efficient and timely delivery of parts to support KLA's customers. This role focuses on enhancing service efficiency and customer satisfaction through effective inventory management, transportation coordination, and team leadership.

Job Responsibilities**

• Lead and support the daily activities of service logistics team, including training, coaching and performance management
• Support the implementation and continuous improvement of logistics processes and procedures to improve operational efficiency and service delivery.
• Ensure critical service parts availability to support field service operations.
• Coordinate inbound and outbound logistics for service components, including freight forwarding, customs clearance, and domestic transportation, ensuring compliance with relevant regulations.

• Manage warehouse operations, including inventory control, cycle counting, stock accuracy, and storage optimization
• Collaborate with internal departments (e.g., field service, planning, trade compliance) to align logistics activities with overall service objectives and customer requirements.
• Monitor key performance indicators (KPIs) such as delivery times, inventory accuracy, and logistics costs, implementing corrective actions as needed.
• Identify and resolve logistics-related issues, including delays, damaged goods, and discrepancies, escalating complex problems to management when necessary.
• Ensure adherence to all safety protocols and company policies within the logistics operations.
• Prepare and present regular reports on logistics performance, spare parts delivery report to management when it is required

Job Qualifications**

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• Minimum of 5 years of experience in logistics, supply chain, or operations, with at least 2 years in a supervisory or leadership role.
• Proven experience in service logistics, preferably within a high-tech or semiconductor manufacturing environment.
• Strong understanding of inventory management principles and practices
• Experience with international shipping, customs regulations, and freight forwarding.
• Proficiency in using SAP systems
• Excellent analytical, problem-solving, and decision-making skills.
• Strong leadership, communication, and interpersonal skills, with the ability to motivate and develop a team.
• Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).