Service Management Business Analyst

Location: Remote/Hybrid if local to Maryland (MON & WED in the office)

Residency Requirement: Candidates must have lived in the U.S. for at least 3 of the past 5 years and be authorized to work in the U.S. (Citizen, Permanent Resident, or EAD).

Sponsorship: This position does not offer any type of sponsorship. Candidates must already be authorized to work in the U.S. (e.g., Citizen, Permanent Resident, or EAD).

Clearance: Public Trust Clearance (or ability to obtain)

Job Overview:

Cogent People Inc. is seeking a Service Management Business Analyst to support a mission-critical large-scale system serving the Federal Government in the healthcare domain. The ideal candidate will be proficient in business analysis, functional design, business process design, and possess excellent verbal and written communication skills.

Responsibilities:

· Support service management activities across multiple release trains.

· Document business processes and functional requirements.

· Coordinate test planning and execution.

· Facilitate cross-team communication, including client stakeholders.

· Create and maintain tracking artifacts.

· Assist with test case review and execution.