Service Management Manager
Posted Updated
- Own IT service management operations
- Oversee incidents, requests, and escalations
- Track service performance and IT metrics
- Improve support processes and service quality
- Lead and develop the service management team
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Experience with scripting, APIs, and automation
- 8+ years in IT, with 3+ years in people management
- Strong ITSM and service delivery background
- Experienced in SLAs, KPIs, and incident management
- Skilled in process improvement and automation
- Strong stakeholder and user management skills