Service Management Operations Lead- Top Secret with Security Clearance

This position is on-site (Quantico Base, VA). Must have an active Top Secret Clearance The Service Management Operations Lead oversees day-to-day IT service management operations, ensuring reliable, high-quality service delivery that enhances both customer and workforce experience. The role drives continuous improvement in service processes, workflow optimization, and automation to increase productivity, reduce friction for end users, and maintain stable operations in support of DCSA mission ou…