Service Manager (58750)

IR Pros — 609 S 4th Ave, Mansfield, TX 76063 | October 2, 2026

Mansfield, TX | Full-Time

Position Summary

We are looking for a knowledgeable and motivated Industrial Refrigeration Service Manager to lead our service operations. This role oversees a team of technicians, manages customer relationships, ensures safety and compliance, and drives operational efficiency. The ideal candidate will have extensive experience in industrial refrigeration (ammonia, CO₂, and Freon systems), strong leadership skills, and a proven track record in service management.

Key Responsibilities

Leadership & Team Management

• Supervise, train, and mentor service technicians and support staff
• Schedule and assign work orders, ensuring timely and efficient service delivery
• Conduct performance evaluations and support employee development

Service Operations

• Oversee installation, maintenance, and repair of industrial refrigeration systems
• Ensure adherence to preventive maintenance schedules and emergency service protocols
• Review and approve service reports, work orders, and job costing
• Maintain proper inventory and procurement of parts, tools, and safety equipment

Customer Relations

• Act as the primary point of contact for clients regarding service issues
• Build and maintain long-term customer relationships by delivering high-quality service
• Address escalated concerns and ensure customer satisfaction

Compliance & Safety

• Ensure all service work complies with OSHA, EPA, IIAR, RETA, and local regulations
• Promote a culture of safety and enforce company safety policies
• Stay current on industry codes, standards, and refrigerant regulations

Business & Financial Management

• Assist in budgeting, forecasting, and financial reporting for the service department
• Monitor KPIs, service revenues, and profitability
• Support sales efforts by identifying new service opportunities and preparing quotes for new and existing customers