SERVICE MANAGER - AUDI ORANGE PARK

SERVICE MANAGER — AUDI ORANGE PARK

Jacksonville, FL 32244 | Annual earning potential of $300,000+

Audi Orange Park is seeking an experienced Service Manager to lead a very large Audi service operation with a $295-per-hour labor rate. This is a substantial opportunity for a proven leader who can develop people, drive shop performance, and deliver an exceptional customer experience.

Annual compensation can exceed $300,000 based on performance. We are looking for someone who understands the opportunity—and knows how to execute.

The Role

You will take ownership of the service department’s daily operations and financial performance, leading technicians, service advisors, and support staff. Success requires a hands-on leader who sets clear expectations, stays involved on the drive and in the shop, and holds the team accountable.

Key Responsibilities

• Drive service revenue and profitability while maintaining customer trust and quality workmanship.

• Recruit, hire, train, and retain high-performing technicians, service advisors, and support staff.

• Manage shop capacity, scheduling, dispatch, and workflow to improve productivity and turnaround times.

• Coach advisors on communication, repair recommendations, follow-up, and customer retention.

• Monitor department performance, including labor sales, effective labor rate, technician productivity and efficiency, gross profit, and customer satisfaction.

• Establish monthly and annual goals, track results, and implement improvements.

• Maintain disciplined processes for vehicle reception, inspections, repair authorization, status updates, and delivery.

• Oversee warranty administration and ensure repairs and documentation meet manufacturer requirements.

• Resolve customer concerns professionally and take ownership of the outcome.

• Maintain a clean, safe, organized department and a culture of accountability, teamwork, and integrity.