Service Manager (automotive / after-sales / expat) - Bermuda

The Service Manager will oversee the daily operations of the automotive service and repair department. This role is responsible for managing a team of skilled technicians and service advisors, ensuring high standards of customer service, efficient workshop operations, and quality vehicle maintenance.

Duties & Responsibilities

• Manage and oversee the operations of the service department, including scheduling, job assignments, productivity, and quality control.
  
• Ensure all service and repair work is completed efficiently and within agreed timelines to meet customer expectations.
  
• Maintain quality control standards and ensure the team follows best practices and service level agreements.
  
• Develop, manage, and achieve the department budget, including operational planning and resource allocation.
  
• Liaise with customers to understand their needs and provide technical expertise and advice.
  
• Collaborate with other department managers to ensure smooth service department operations.
  
• Communicate with vehicle manufacturers or distributors regarding technical matters.
  
• Ensure proper understanding and management of manufacturer warranty procedures and submissions.
  
• Mentor and train apprentices, technicians, and service advisors to support professional development and improve team performance.
  
• Maintain accurate service records and provide regular operational reports to management.
  
• Identify opportunities for process improvements and implement changes to enhance efficiency and customer satisfaction.
  
• Perform other duties as required within the service department.
  

Requirements

• Minimum of 7 years’ experience as a Service Manager or in a similar leadership role within the automotive service industry.
  
• Strong technical knowledge of automotive servicing and repair, with the ability to diagnose and troubleshoot complex issues.
  
• Excellent customer service and communication skills, including the ability to explain technical matters to non-technical clients.
  
• Proven experience managing and developing a team of technicians and service advisors.
  
• Proficiency with automotive diagnostic systems, repair software, inventory management systems, and Microsoft Office tools.
  
• Ability to work effectively in a fast-paced, deadline-driven environment.
  
• Strong problem-solving and decision-making skills.