Service Manager

BET Investments, Inc, is an established Property Management company in search of a Maintenance Supervisor for one of our premiere properties located in Media, PA. This is a mid-rise style property with 192 units. The ideal candidate will have 5+ years of management experience in multi-family housing and demonstrates regular use of judgement and discretion to solve problems and/or resolve issues with strong leadership skills. Candidates must live within 30 minutes of the property and have a valid driver's license.

This position oversees and performs technical and mechanical work that ensures the inside and external buildings, grounds, amenities, and common areas of the property meet the Company’s standards for cleanliness, appearance, safety, and overall functionality by performing maintenance-related tasks.

Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the property by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.

Oversees and completes the “turning of apartments” process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a “punch” list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.

Develops standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Company’s standards.

Periodically inspects work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required.

Maintains adequate inventory of spare parts and maintenance materials and works with Property Manager to order supplies and tools as needed to stay within budgetary guidelines.

Ensure all MSDS sheets are current and readily accessible and keeps up to date on all OSHA and other safety related laws and requirements to ensure property compliance.

Demonstrates customer services skills by treating residents and others with respect, answering questions from your team and residents, responding sensitively to complaints about maintenance services, and assigning work orders with efficiency and urgency.

Conducts routine and periodic property inspections to identify safety and risk management concerns, keeps the property in good repair, and communicates concerns about the physical needs of the property to the appropriate individual(s).

Completes documentation and other paperwork in a timely, accurate, and complete fashion so that service requests can be appropriately documented, tracked and completed.

Identifies areas for improvement and offers suggestions to improve efficiency and productivity.

Knowledge, Skills, Abilities:

Demonstrated ability to apply principles of logical thinking to define and correct problems.

Proficiency in customer service and interpersonal communication skills in order to effectively interact with residents, clients, team members, and other business contacts, respond courteously to questions and requests, and stay calm when addressing and resolving customer problems.

Demonstrated ability to read, write, and communicate effectively to represent company management in a support capacity, act as first point of contact for internal team members and external visitors to the Company, and answer questions related to department operating policies.

Previous experience working on multi-family properties a must.

Physical Demands:

Employee needs to be able to bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet). Assists with snow removal.
Must be able to push, pull, lift, carry, or maneuver weights of up to fifty (50) pounds independently and one hundred (100) pounds with assistance.
Must be able to work a flexible work schedule, which includes taking “call” during nights, weekends and holidays. Must be available for emergencies that may arise after hours.