Service Manager

Service Manager

Location: Arbor Brook, 350 Covenant Blvd., Murfreesboro, TN, 37128

Job Summary

We are seeking a dedicated and experienced Service Manager to join our team at Arbor Brook in Murfreesboro, TN. The Service Manager will oversee the daily operations of the service department, ensuring high levels of customer satisfaction, efficient workflow, and effective team management.

Key Responsibilities

• Manage and supervise the service team to ensure timely and quality service delivery.
• Coordinate service schedules and workflow to maximize efficiency and customer satisfaction.
• Handle customer inquiries, complaints, and service issues professionally and promptly.
• Maintain accurate records of service activities, parts inventory, and customer interactions.
• Train, mentor, and evaluate service staff to promote continuous improvement and professional development.
• Collaborate with other departments to ensure seamless service operations and customer experience.
• Monitor service department performance metrics and implement improvements as needed.
• Ensure compliance with company policies, safety regulations, and industry standards.

Qualifications

• Proven experience in a service management role or similar position.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to handle multiple tasks and prioritize effectively.
• Problem-solving skills with a customer-focused approach.
• Familiarity with service management software and tools is a plus.
• High school diploma or equivalent; additional relevant certifications are a plus.

How to Apply

If you are a motivated professional looking to contribute to a dynamic team, please submit your resume and cover letter.