Service Manager

About Black Equipment
We are a material handling company specializing in the sales, service, rental of forklifts and other material handling equipment. For decades we’ve built our reputation on reliable equipment, responsive service, and strong customer relationships. We’re looking for a hands-on Service Manager to lead our service operations and keep our customers’ equipment running safely and efficiently.

As Service Manager, you will oversee the day-to-day operations of our service department, ensuring high-quality repairs, strong technician performance, and excellent customer satisfaction. You will also champion safety and compliance across service activities.

Key Responsibilities

• Lead and develop a team of technicians and support staff, including scheduling, coaching, performance management, and onboarding.
• Manage service workflow, work order prioritization, and resource allocation to meet customer needs and productivity goals.
• Ensure all repairs, maintenance, and pre-delivery inspections meet manufacturer standards, company quality standards, and safety requirements.
• Partner with sales, parts, and rental teams to support equipment uptime and customer retention.
• Drive safety compliance in the service department (OSHA, ANSI/ITSDF B56.1, lockout/tagout, proper jacking/blocking, PPE, and shop practices).
• Investigate service-related incidents or near-misses, identify root causes, and implement corrective actions.
• Monitor key service metrics (technician productivity, first-time fix rates, cycle time, customer satisfaction, and safety performance).
• Maintain accurate documentation for work orders, training, and compliance.
• Support emergency preparedness and response related to service operations.

Why Join Us

• Opportunity to lead and grow a service team in a stable, established company.
• Competitive pay and benefits package.
• Company vehicle or mileage reimbursement (if applicable).
• Supportive ownership and a culture that values accountability and long-term relationships.