Service Manager

Position Title: Service Manager

Reporting to: Branch Manager

Department: Service

Central Power Systems & Services is a privately held company with deep roots going back to 1954. Our Mission Statement is forging long-lasting partnerships by providing first-class customer support. We live that statement every single day. We are looking for a Service Manager to help support that mission.

JOB SUMMARY

The Service Manager is directly responsible for the management and/or supervision of the Service Department as it relates to the goals of your perspective branch and Branch Manager.

RESPONSIBILITIES

• Working with recruitment and HR to maintain staff levels that appropriately support customer demand

• Working directly with personnel to ensure proper job function performance

• Maintaining continuous personnel improvement processes that include cross training and management support

• Working with other department managers to encourage cross departmental workflow

• Maintaining and managing inventory levels that both enhance customer service and maintain corporate goals

• Assisting with policy and procedure enhancements to encourage an environment that promotes ease of business

• Hold weekly departmental meetings to address comments, questions and/or concerns as it relates to productivity of the department

• Regularly schedule time to spend in the market managing, maintaining and increasing customer relationships

• Regularly review the Monthly Operating Statement (M.O.S.) to measure:

• Departmental financial state (forecast vs. current)

• Areas for improvement

• Staffing levels

• Evaluating the market to determine appropriate means for gaining market share

• Other duties as assigned by Branch Manager

BENEFITS

• Medical, Dental, Vision & Life Insurance

• 401k with company match

• Paid Time Off

• Training & Professional Development

• Positive and productive work environment

• Opportunities for professional development and career advancement within a growing company.