Service Manager – Continuous Delivery & Quality
Your Responsibilities:
- Own the full lifecycle of developer productivity and quality tools (e.g., GitHub/GitLab, Artifactory/Nexus, SonarQube, LambdaTest, Pact)
- Being involved in vendor management, licensing, renewals, and cost optimization
- Monitor adoption and performance through KPIs and feedback to drive continuous improvement in developer experience
- Coordinate integration into enterprise workflows, identity systems, and security controls.
- Facilitate structured feedback loops, evaluate new capabilities, and contribute to roadmap decisions.
- Ensure compliance with governance, audit, licensing, data protection, and security policies .
- Support incident and problem management for the managed tools in collaboration with engineering teams.
Required key competencies and qualifications:
- Proven experience with software engineering or DevOps environments; programming fundamentals required.
- Familiarity with SCM, artifact, testing and quality management tools (GitHub/GitLab, Artifactory/Nexus, SonarQube, LambdaTest)
- Understanding of security, compliance, auditability.
- Ability to analyze tool usage and satisfaction data (e.g., dashboards, KPIs, CSAT/OKRs) .
- Strong stakeholder engagement and technical communication skills .
- Service-oriented, proactive mindset with focus on continuous improvement.
- Independent and reliable way of working in distributed, cross-functional teams.
- Fluent English communication skills.
- Preferably located in Romania to ensure close collaboration with users and squad members
What we offer at METRO.digital?
Hybrid and agile work: thrive in a flexible, multicultural environment.
At METRO.digital, we promote work-life balance through a hybrid working model. You’ll be part of self-organizing, multicultural teams that collaborate in an agile setup.
People development: when you grow so do we!
We want you to become the best version of yourself with individual and company-wide programs and trainings for people development. Focused among other on development, leadership, appreciation ... it´s time to upskill your career.
- Support with individual solutions:
We are people-caring! We offer support whenever you need it - at every stage of your professional journey.
We offer support whenever you need it - at every stage of your professional journey.
Want to know more about all our benefits? Discover more here.
Let´s connect soon. Apply for the role now!
Position grade within our career framework: Service Manager Grade 2 (Md5).