Service Manager (EAM & IFS Cloud)
Description
For one of our clients within the construction industry, we are looking for an experienced Service Manager with strong expertise in Enterprise Asset Management (EAM) and IFS Cloud. The consultant will take ownership of a critical service portfolio, ensuring stability, continuous improvement, governance, and alignment between business needs and IT service delivery.
This is a key role where you will be responsible for managing the full lifecycle of services, driving operational excellence, coordinating suppliers, and acting as the primary point of contact between business stakeholders and IT teams.
Start: 2026-11-26
End: 2027-03-31
Location: Stockholm
Workload: 50-100% (currently approximately 50%, with potential to increase to full-time depending on consultant profile and availability)
About the assignment
Service Lifecycle Management
Ensure service documentation is maintained, accurate, and up to date.
Manage lifecycle activities for hardware, software, licenses, warranties, and configuration items (CIs).
Maintain accurate service and CI relationships within the CMDB.
Identify opportunities for automation, optimization, and service improvements.
Contribute to budgeting, forecasting, and financial follow-up activities.
Service Delivery & Operations
Ensure efficient management of incidents, problems, change requests, and service requests in accordance with agreed SLAs.
Coordinate and support operational teams to ensure stable day-to-day service delivery.
Manage releases, updates, patches, and change processes, including participation in CAB activities.
Drive continuous service improvement initiatives and operational excellence.
Service Development
Collaborate closely with business stakeholders to gather requirements and translate business needs into IT service demands.
Support service development initiatives and ensure adherence to established service management processes and governance principles.
Lead transition activities and ensure smooth handover from project delivery into operations.
Stay updated on market trends, technologies, and best practices related to the service portfolio.
Stakeholder & Customer Management
Build and maintain strong relationships with business users and key stakeholders.
Lead service review meetings and operational governance forums.
Present service performance, risks, and improvement initiatives.
Ensure user documentation, knowledge articles, and self-service capabilities are continuously improved.
Supplier & Contract Management
Manage external IT suppliers and service providers within the assigned area.
Drive supplier performance management, contract governance, and continuous improvement.
Follow procurement and supplier management guidelines throughout the contract lifecycle.
Monitor supplier-related costs, service quality, and contractual commitments.
Your profile and experience
Must-Have Experience
4-6+ years of experience working as a Service Manager or in a similar service ownership role.
Proven ability to take overall responsibility, lead initiatives, and independently drive assignments from start to finish.
Hands-on experience with Enterprise Asset Management (EAM) solutions.
Strong experience working with IFS Cloud.
Experience managing service operations, service transitions, and ongoing service improvements.
Experience working with suppliers, contracts, and vendor management.
Technical & Methodology Competence
Good understanding of IT Service Management frameworks and processes.
Experience with:
ITIL
Incident Management
Problem Management
Change Management
Service Request Management
CMDB and Asset Management
Basic understanding of Agile ways of working.
Strong technical understanding with the ability to bridge business and IT.
Education & Languages
Fluent in Swedish and English.
Personal Qualities
Self-driven and proactive.
Strong leadership and stakeholder management skills.
Structured, analytical, and solution-oriented.
Comfortable working independently while coordinating multiple teams and suppliers.
Excellent communication and relationship-building skills.