Service Manager
- Leading and coordinating the maintenance team to address property and apartment repairs.
- Responding promptly and courteously to service requests.
- Maintaining an adequate supply of move-in-ready apartments to meet leasing demand.
- Assisting with hiring, training, and developing maintenance staff to enhance their technical and professional capabilities.
- Overseeing preventative maintenance programs to minimize emergency repairs.
- Managing the maintenance department with energy and professionalism, acting as both a technical expert and a resource for the property team.
- Address resident service requests and perform routine property maintenance, ensuring timely and effective solutions.
- Oversee the “make-ready” process for vacant units, including inspections, vendor coordination, and completion of maintenance tasks.
- Maintain cleanliness and aesthetic standards across community grounds, buildings, amenities, and common areas.
- Inspect work performed by team members and external vendors to ensure quality and compliance with standards.
- Manage inventory of maintenance supplies and tools, working within budgetary constraints.
- Conduct and document monthly preventative maintenance tasks.
- Lead safety initiatives, including regular safety meetings, compliance with OSHA requirements, and maintaining updated safety records.
- Deliver exceptional customer service by addressing resident concerns with respect, urgency, and professionalism.