Service Manager - Equipment Rentals
About Us Capital Pump & Equipment (CPE) is a leading provider of industrial pump rentals and fluid-handling solutions. We support critical industries with innovative equipment, responsive service, and deep technical expertise. We're known for keeping operations moving efficiently and we're looking for talented individuals to join our team!
The Role The Service Manager is responsible for leading and managing the service, maintenance, and repair operations of CPE's pumps and related equipment. This position ensures that equipment is maintained in safe, reliable, and cost-effective condition, while supporting the company's sales and rental objectives.
The Service Manager will supervise service technicians, coordinate preventive maintenance and repairs, manage outside vendors when needed, monitor service costs, and help ensure equipment is available when customers need it. This is a hands-on leadership role suited to someone who understands construction equipment, rental operations, and the importance of keeping equipment productive and on rent.
What We Offer
- Competitive salary pay with opportunities for growth.
- Supportive, performance-driven team culture.
- Comprehensive benefits package, including:
- Medical, dental, and vision (eligible after 30 days).
- 401(k) with company match.
- Paid holidays and PTO.
- Company-paid Short-Term Disability and Life Insurance.
- Ongoing training and career development.
Key Responsibilities
- Lead the day-to-day operations of the service department.
- Establish and maintain efficient service processes and turnaround times.
- Oversee the maintenance and repair of pumps and related equipment, assisting with complex diagnostics and repairs as needed.
- Hire, train, coach, and develop shop and field service technicians and other service personnel.
- Monitor labor, parts, warranty, and overall repair costs and identify opportunities to reduce repair costs and equipment downtime without compromising safety or quality.
- Ensure all work is performed in accordance with company safety policies and applicable OSHA and other regulatory requirements.
- Maintain safe shop and field service practices, including proper use of tools, lifting equipment, personal protective equipment, etc.
- Maintain appropriate documentation of maintenance records, work orders, parts usage, labor hours, and equipment history.
- Promote a professional, accountable, and safety-focused service culture.
- Collaborate with Sales, Operations, and Fleet Management to maintain equipment availability and communicate issues that may affect customer commitments or project schedules.
What You'll Bring
- 5+ years of experience servicing, maintaining, or repairing construction, industrial, heavy, or rental equipment.
- 2+ years of supervisory or management experience preferred.
- Strong working knowledge of diesel engines, hydraulics, electrical systems, and mechanical systems. Working knowledge of centrifugal pumps is ideal.
- Experience with construction or equipment rental fleets strongly preferred.
- Ability to read and interpret equipment service manuals, schematics, and diagnostic information.
- Proven ability to provide leadership, direction, and mentorship to a team.
- Ability to work effectively in a fast-paced environment with changing priorities.
- Proficient computer skills and ability to use a variety of software (i.e. service-management, fleet-management, inventory, or work-order software).
- Valid driver's license and acceptable driving record. CDL and DOT medical card preferred.
Physical Requirements
- Ability to work in a shop, yard, construction-site, and outdoor environment.
- Ability to inspect equipment and occasionally perform or assist with hands-on service work.
- Ability to stand, walk, bend, climb, and work around heavy equipment.
- Ability to lift and carry tools, parts, and equipment components as required.
- Ability to work in varying weather conditions when necessary.
Ready to Apply? If you're a dedicated leader with strong technical expertise in heavy equipment who is ready to take their career to the next level with a rapidly growing organization, apply today and join the Capital Pump & Equipment team! Know someone who would be a great fit? Share this opportunity and encourage them to apply.
Capital Pump & Equipment is committed to providing a safe and productive work environment. All offers of employment are contingent upon the successful completion of a background check and, where applicable, a pre-employment drug screening.
By applying for this position, you acknowledge and agree that:
Employment is contingent upon passing all required background investigations, which may include verification of employment history, education, criminal history, and other relevant records as permitted by law.
You may be required to undergo drug and alcohol testing, consistent with applicable state and federal laws, as a condition of employment.
Refusal to submit to, or failure to successfully complete, any required screenings will result in withdrawal of any conditional offer of employment.
Capital Pump & Equipment is an equal opportunity employer. We comply with all applicable laws regarding background checks and drug testing and make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.