Service Manager
Posted
- Develops, communicates, enforces, and monitors effective Service Department(s) processes to ensure internal and external customer satisfaction.
- Creates annual Service Department(s) goals and budget, in alignment with the organization’s financial and operational objectives.
- Develops and executes Service Department(s) marketing plan and monitors monthly to ensure achievement of departmental goals.
- Coordinates customer clinics, field days, and related promotional events with Sales and Marketing teams.
- Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit.
- Schedules and assigns jobs and work areas to employees in the Service Department(s) according to their skills and knowledge.
- Creates, assigns, and reviews work orders for completeness and accuracy prior to customer billing.
- Reviews work orders for completeness and accuracy prior to customer billing.
- Ensures all departmental tools, equipment, and vehicles are in good, safe working order.
- Manages recruiting, staffing and employee development activities for employees reporting to this position.
- Work with Technical Hotline team to assign Road Tech work orders to appropriate technicians.
- Work with sales team and customers to schedule delivery driver(s) pickups and deliveries.