Service Manager (Float)
Universal 1 Credit Union (U1) is a not-for-profit financial institution that exists to create personal, community and financial wellbeing. Our way of life is centered on being Trustworthy, Friendly, and Reliable.
U1 Purpose: Working together on your journey to financial empowerment.
U1 Mission: Where U Come 1st!
U1 Vision: Beyond What You Expect
Position Purpose:
Oversee the delivery of a full range of services to members and ensure that members are effectively and professionally served following the U1 Values. This includes product and service support, making appropriate referrals, performing transactions, handling balancing, and providing excellent member service. Responsible for service center operational efforts such as following established policies and procedures and properly maintaining the facilities. Responsible for service center leadership which includes execution of the strategic plan, operations initiatives and achieving service center goals.
QUALIFICATIONS
Education/Certification:
- High school graduate or equivalent.
- Additional college coursework in business or finance preferred.
- Required to attain and/or maintain NMLS certification.
- May be required to have a current notary
Experience Required:
- A minimum of 2-5 years of progressive financial experience in a financial institution
- One (1) year of managerial experience OR three (3) years in a leadership role.
Knowledge/Skills/Abilities:
- Understanding of the Credit Union's field of membership
- Thorough knowledge of Credit Union services and products
- Understands related legal and regulatory requirements
- Familiarity with service center functions, policies, and procedures
- Excellent communication, interpersonal, and supervisory abilities
- Organizational and analytical skills
- Ability to operate related computer applications and related business equipment
- Attention to detail
- Ability to maintain an effective and efficient workflow
- Strong project management skills