Service Manager (Ford Cambodia)

Job Descriptions:

Creating goals and objectives for service department focusing on customer retention
Create an atmosphere in service department as Customer first principles as per JLR compliance
Directly deal with any customer concerns, fix the concerns within minimum time
Keep up-to-date all kind of JLR reports regarding service and customer related
Hiring and supervising all service department, as well as monitoring their performances in servicing customers
Creating goals and objectives for the department, which includes an annual operating budget and a marketing plan to promote new and repeat business
Provide training on administrative policies and procedures for all department personnel. Encouraging technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by the automotive manufactures
Keeping up-to-date on manufactures warranty and policy procedures while serving as a liaison with the factory representatives
Review and provide required service suggestions for network dealership workshops
Maintaining the highest Customer Service Index (CSI) rating from customer by handing customer complaints immediately and according to dealership policy.

Job Requirements:

If you are interested, please send your CV to:

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