Service Manager

This position oversees the Service department’s records, personnel, equipment, inventory, and budget. Will perform the following tasks in a way that reflects H&R Agri-Power’s mission to provide quality products/service at a fair price to afford a reasonable return on assets.

ESSENTIAL DUTIES & RESPONSIBILITIES:

1. Collaborate with Service Coordinator to develop, implement and maintain effective processes within the department to ensure it continues to operate efficiently, remains profitable, and all customer expectations are met.
2. Retrieve incoming work orders and assign to appropriate service technician by coordinating skill levels with customer repair needs.
3. Oversee that all internal and external equipment repairs and/or maintenance performed adheres to company and brand specific procedures.
4. Maintain and facilitate a safe work environment and ensure that all personnel are following company and government safety regulations while performing their job.
5. Review and maintain all repair orders for accuracy and completeness prior to customer billing.
6. Manage items leaving the Parts department, check for appropriate billing and all returns and cores from service are handled properly.
7. Facilitate technician’s and customer’s availability to schedule field and shop repairs and/or maintenance to guarantee all work is done in a timely manner and maintain customer satisfaction.
8. Help determine appropriate charges for materials and labor for each customer or internal account.
9. Identify, analyze, and comprehend schematics, charts, and mechanical/technical procedures.
10. Assist in submitting all service warranties by indicated time to receive maximum credit allotted.
11. Inspects all interdepartmental equipment, tools, and vehicles to verify they are operating at 100%.
12. Maintain open and clear lines of communication with other department heads to aid in creating one cohesive, efficient, and high-achieving team.
13. Manage department budget in a responsible and advantageous manner.
14. Attend all training as assigned and maintain the highest levels of knowledge of changing practices and standards, equipment, and parts.