Service Manager

About us: Haffner's: A Regional Leader Fueled by Family, Integrity, and Safety.

At Haffner's, we're more than a company – we're a family. As a prominent wholesale fuel distributor in New England, we've established a strong presence, managing 72 gas stations, convenience stores, car washes, and food service locations. Our renowned Haffner's brand operates across Massachusetts, New Hampshire, and Maine.

We go beyond fuel distribution, offering heating oil, propane, and HVAC services to 45,000 customers across the region. Our commitment to integrity and safety is unwavering; it's in everything we do. We prioritize building relationships and consistently doing the right thing.

Our culture thrives on growth, innovation, and excellence. As a part of our team, you'll contribute to our ongoing success, embracing the core values of "Fueled by Family," "Do the Right Thing," "Safety in Everything We Do” and “Be Resourceful.”

Benefits:

• Employee Discount on gasoline, and residential propane and oil
• Medical, Dental, and Vision Insurance
• 401K Retirement Plan with Company Match
• Paid Time Off
• Company Paid Life Insurance and Optional Life Insurance
• Short-Term and Long-Term Disability
• Critical Illness and/or Accident Insurance

Compensation:

Salary Rate is based on a range of factors that include relevant experience, knowledge, skills, and other job-related qualifications. For the purpose of this role, the minimum opportunity is:

Pay: $80,000 - 90,000

Job Summary:

This position is accountable for the safe, efficient, and innovative operation of the HEG Oil/Propane Service department. Specific areas of responsibility will include leadership of technicians and office personnel, establishment of best practices, protocol, and techniques for heating and cooling service, establishment and maintenance of competitive service and parts pricing, inventory management, and ownership of customer satisfaction.

Essential Duties:

• In conjunction with the Heating Operations Manager or Market Manager, develop and implement best practices, procedures, and protocol for the department.
• Through direct reports and individually:
  • Enforces safety procedures concerning service, fleet use, and Personal Protective Equipment in accordance with all corporate and regulatory requirements (e.g., HazMat, DOT, FMCSA, OSHA).
  • Promotes efficiency and accountability throughout the Service Department by using performance data, department knowledge, and field time with technicians and office staff to drive hiring, training, job performance expectations, coaching, annual reviews, disciplinary actions, and terminations.
• Develop and utilize performance reports that indicate departmental efficiencies and productivity, to be reviewed at least monthly with the Director of Heating Operations.
• Drives effective communications with the technicians and office staff, including conducting regular meetings for operations and safety, as well as distribution of relevant products, workmanship, and quality control information.
• Evaluates technician and office staff work schedules and historic productivity, to promote efficient and cost-effective operation.
• Facilitates and supports where applicable customer care resolution to ensure 100% customer satisfaction.
• Ensures parts, supplies, tools, and other company resources are readily available to technicians.
• Responsible for reviewing and adjusting service rates charged to customers.
• Develops and facilitates technician and installer training, both on the job and through external sources.
• Observes all mandatory safety practices and company regulations in the performance of duties.
• Executes other tasks and duties assigned by the Director of Heating Operations.