SERVICE MANAGER

Job Summary:

As a Service Manager, you are the person our customers look to for help with their vehicles. You play a crucial role in building relationships with our customers by providing hospitality, ensuring their satisfaction, and managing the repair process.

Supervisory Responsibilities:

• Manage and hire technicians and service advisors.
• Train service advisors and other support staff.
• Supervise and direct employees.

Duties & Responsibilities:

• Ensure every customer entering our facility is treated with hospitality and the highest level of respect.
• Present the best repair solutions to customers in a clear and understandable manner.
• Effectively manage the workflow of the store.
• Consistently and honestly sell our services while maintaining integrity.
• Foster a positive attitude and promote a team atmosphere.
• Communicate professionally to establish long-term relationships with customers.
• Prepare monthly and annual business goals.
• Always represent the organization with honesty and integrity.
• Direct, coordinate, and participate in customer service activities.
• Ensure all work is performed according to specifications.
• Assist other employees as needed.
• Performs other duties as assigned.