Service Manager - ITIL
- Global exposure and opportunities to work on cross-border projects
- High Leadership Visibility & Impact on Business Outcomes
About Our Client
A global leader renowned for innovative solutions, robust infrastructure, and driving digital transformation headquarterd in Singapore.
Job Description
- Act as the primary customer contact for service-related issues and escalations.
- Manage critical incidents and ensure timely resolution and communication.
- Monitor service performance and ensure SLA commitments are met.
- Drive continuous service improvement and customer experience initiatives.
- Lead service reviews and provide performance reporting and recommendations.
- Coordinate planned maintenance activities and stakeholder communications.
- Collaborate with cross-functional teams to resolve issues and optimise services.
The Successful Applicant
- Minimum 5 years of experience in Service Management, IT service delivery, or Telecommunications environments.
- Strong stakeholder and customer relationship management skills, with the ability to manage senior-level engagements.
- Proven experience handling critical incidents, escalations, and SLA-driven service delivery.
- Good understanding of networking, WAN, cloud, security, and voice technologies (e.g., SD-WAN, MPLS, VPN, SIP, VoIP).
- Skilled in using reporting and analytics tools such as Power BI and Grafana to drive operational insights.
- Excellent analytical, problem-solving, and continuous improvement capabilities.
- ITIL knowledge and the ability to work effectively across complex, cross-functional, and regional service environments
What's on Offer
As a growing firm with a tightly-knit team, the successful candidate will get the chance to contribute to a highly performing team while having the autonomy to make certain decisions for the team.
Contact
Winson Low (Lic No: R22106039/ EA no: 18C9065)
Quote job ref
JN-082026-7086887
Phone number
+65 6416 9865
Michael Page International Pte Ltd | Registration No. 199804751N