Service Manager
We are currently seeking a Service Manager to lead our service team and help drive operational excellence, customer satisfaction, and business performance. This opportunity is ideal for someone with a strong background in the trucking, heavy equipment, or automotive industry who enjoys leading people, developing talent, and building high-performing teams. If you're passionate about delivering exceptional service, improving shop performance, and creating a safe and productive work environment, we'd like to hear from you.
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Why is this a Great Career Opportunity?
Lead a skilled team in one of Atlantic Canada's largest heavy-duty truck and trailer service operations.
Opportunity to make a direct impact on customer satisfaction, shop performance, safety, and business results.
Work with industry-leading products, including Freightliner and Western Star.
Play a key role in developing technicians and building a high-performing service team.
Join a company that values continuous improvement, operational excellence, and employee development.
Access long-term career growth opportunities within the J.D. Irving, Limited group of companies.
Leading the day-to-day operations of the service department to ensure work is completed safely, efficiently, and to a high standard of quality.
Managing shop productivity, scheduling, labour utilization, and workflow to maximize efficiency and customer satisfaction.
Supporting the hire process for the service team. Coaching, developing, and supporting technicians and shop leaders while fostering a positive and engaged team environment.
Building strong relationships with customers by ensuring quality repairs, addressing concerns, and delivering excellent service
Monitoring department performance, identifying opportunities for improvement, and supporting the achievement of financial and operational goals
Promoting a strong safety culture and maintaining a clean, organized, and professional work environment.
- Leadership experience in a service, maintenance, trucking, automotive, or related environment.
Strong mechanical aptitude and an understanding of service operations.
Proven ability to lead, coach, and motivate a team while holding high standards for performance and accountability.
Excellent organizational, problem-solving, and decision-making skills.
Strong customer service and relationship-building abilities.
Post-secondary education, trade certification, industry experience, or an equivalent combination of education and experience.