SERVICE MANAGER

• Supervise and coach all FOH service staff, including catering executives, supervisors, and part-time assistants

• Conduct daily pre-shift briefings, service standards checks, and floor walk-throughs

• Own the dining experience: ambiance, cleanliness, queue management, guest flow, and service timing

• Manage staffing schedules and deployment across counters, serveries, and catered function setups

• Handle guest feedback and service recovery in a professional and timely manner

• Work closely with the culinary team on service transitions, menu changes, and special promotions

• Train team on Chinese dining etiquette, service protocols, and brand standards

• Monitor FOH equipment, mise en place, and supply levels; escalate to operations as needed

• Ensure all team members are certified in basic food hygiene; drive food safety practices on the floor

• Support Account Manager in client reporting, site visits, and special events