Service Manager

Job Description

• Managing a team of customer services staff with monitoring all service workload of machine set-up and training at customers location
• Developing service procedures, policies and standards for service team; investigating and solving customers' problems, meeting with other dept. leaders to discuss possible improvements to service.
• Lead service team to selling the service contracts and products to customers.
• Assist to make service strategy along with company long term strategy.
• Travelling and handling face-to-face with customers to satisfy customers' requirements and exceed technical expectations.
• Training staff to deliver a high standard of customer service, keep ahead of service know-how and document database, arrange technical training from internal source and outsource.
• Write professional reports and hand it over to the management.

Requirements

Education

• College degree or above, majored in mechanical, electrical, automation or related.

Work experience

• At least 5 years' experience in equipment, maintenance or machinery role.
• Good technical know-how in mechanical and electrical basics.
• At least 3 years as team leader and administrator level.
• Knowledge of high-tech or wire processing industry would be preferred.

Expertise and methodology

• Fluent write and speak in English.
• Creative, capable of bottom-line responsibility, good team player.
• Good computer skills.
• Self-motivated, outgoing and good communication skills.
• Knowledge of high-tech or wire processing industry would be a plus.

Other requirement criteria

• Ability to work under pressure.
• Willing to travel within whole Asia Pacific.