Service Manager

Salary: $80,000 – $100,000 annually depending on experience

About Us:

WE BLEED BLUE

At MCT Companies, we like to say we bleed blue. Bleeding Blue is a dedication and commitment to our co-workers, customers, and our core values. Our core values define who we are. They are the underlying framework for our decisions, interactions, and relationships.

We strive for camaraderie because we are team players, a can-do attitude because we are problem solvers and doers, doing right by our word because we believe in honesty, excellence because we believe that expertise and quality is the key to success, and most importantly, fun because we cherish the life-long friendships and bonds made at MCT! We are looking for motivated individuals to join our growing family business!

Schedule: 8:00 a.m. - 5:00 p.m.

Manages, monitors, and directs the service processes to ensure shop efficiencies that promote quality customer satisfaction. Coordinates the tasks, instruction, and supervision of on-site staff and rail technician crew to ensure timely completion of assigned tasks. Takes customer requests seriously, respects the customer’s property, and organizes workflow to meet and exceed customer expectations. Maintains schedule to aid in the timely completion of installation and service work. Enhances the organization’s reputation by accepting responsibility for and taking pride in the accomplishment of valuable, customer-focused work. Promotes and maintains a safe and healthy work environment adhering to both company and OSHA established standards.

Your leadership will be instrumental in upholding MCT Companies' Core Values, guiding your team to operate in alignment with these principles. Through collaborative efforts, you'll support team members in meeting daily targets and taking ownership of their responsibilities. Adhering to regulatory and reporting standards will be central to your role, ensuring full compliance across all operations. Expect up to 20% travel as part of this role.