Service Manager (MIE) – AWS / DevOps Environment

# Service Manager (MIE) – AWS / DevOps Environment at N Consulting LtdWe’re Hiring: Service Manager (MIE) – AWS / DevOps Environment Location: London (Hybrid – 40% onsite / 2 days per week) Flexibility may be considered for candidates based in Leeds, Edinburgh, or Aberdeen Contract Duration: 12 MonthsWe are seeking an experienced Service Manager (MIE) to support a critical AWS-focused environment within a fast-paced DevOps delivery landscape.This role is ideal for someone with strong service management expertise who can balance operational stability with ongoing delivery and DevOps maturity initiatives. Key Experience Required • Strong experience in Service Management disciplines across development and in-service lifecycle • Proven supplier and vendor management experience within commercial framework agreements • Experience managing incidents, problems, escalations, and operational remediation • Strong stakeholder management and cross-functional collaboration skills • Experience working within DevOps environments across end-to-end delivery and support • Understanding of product delivery, risk management, architecture, environments, releases, and budgeting • Workday knowledge is highly desirable • Release management experience advantageous Key Responsibilities • Ensure delivery of day-to-day IT operational services from suppliers • Maintain stability and quality of supplier-delivered services • Lead and coordinate service-related issue resolution and remediation activities • Ensure IT suppliers meet contractual and operational commitments • Support operational governance, service improvements, and DevOps maturity initiatives • Potentially support release management activities Work Model • Hybrid working model with 40% onsite presence • Collaborative environment with cross-functional technical teams