Service Manager

Advance Your Maintenance Career with Morgan Properties – Where Growth and Opportunity Await!
Now Hiring a Service Manager in Dover, DE!

We are seeking a hands-on, experienced Service Manager to oversee maintenance operations for Cannon Mills and Village of Westover in Dover, DE. In this full-time role, you will lead day-to-day maintenance across both communities while working alongside a Maintenance Technician to ensure work orders, apartment turns, preventative maintenance, and resident needs are handled efficiently.
This role is ideal for an experienced maintenance professional who brings strong technical skills, organization, and a customer-focused approach and is comfortable balancing priorities across multiple communities.
As a Service Manager III, you will be expected to:

Oversee daily maintenance operations across Cannon Mills and Village of Westover
Prioritize and complete work orders while ensuring timely follow-up and documentation
Manage apartment make-readies and preventative maintenance activities
Troubleshoot and repair HVAC systems, including Magic-Paks, appliances, plumbing, electrical, and general maintenance issues
Coordinate and oversee vendor work as needed
Maintain an organized maintenance shop and appropriate inventory of tools, materials, and supplies
Partner closely with residents, office team members, vendors, and leadership to deliver a high level of customer service
Utilize property management and work order systems to track maintenance activity and document follow-up
Ensure emergency preparedness and participate in the on-call rotation supporting the five Dover properties
Maintain a hands-on presence while helping prioritize and direct daily maintenance needs

Compensation & Incentives:

Pay Range: $28.00 – $32.00 per hour
Up to 100% Rent Discount
Property Staff Shared Renewal Commissions
Morgan Essentials: $300 quarterly
On-Call Appreciation: $15/day for holding the on-call phone
Medical, Dental, and Vision Benefits
401(k) Retirement Plan with Company Match
Generous Paid Time Off, including 10 holidays per year and sick leave

Hours & Schedule:

Monday – Friday: 8:00 AM – 5:00 PM
Paid rotating on-call participation covering the five Dover properties
Must be available and prepared for emergency events
Schedule subject to change based on business needs

What We’ll Expect From You:

Minimum of 3 years of relevant maintenance experience
Prior multifamily maintenance experience strongly preferred
Strong troubleshooting skills across HVAC, appliances, plumbing, electrical, and general property maintenance
Experience with Magic-Pak systems is a plus
Strong organizational skills with the ability to prioritize work across multiple communities
High level of customer service and comfort interacting with residents, office team members, vendors, and leadership
Strong technology proficiency, including property management/work order systems and accurate documentation
Active and valid driver’s license and personal vehicle
HVAC/EPA certification preferred
CPO and additional maintenance-related certifications are a plus

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