Service Manager
Posted Updated
Key Responsibilities
- Operational Management: Manage daily shop workflow, including scheduling, repair order (RO) flow, and maintaining equipment.
- Customer Satisfaction: Ensure high CSI scores by handling customer complaints professionally and ensuring timely vehicle repairs.
- Team Leadership: Hire, train, motivate, and mentor service advisors and technicians.
- Financial Performance: Meet or exceed departmental goals for profitability, labor sales, and service volume.
- Manufacturer Compliance: Adhere to Nissan warranty policies, procedures, and recall campaigns.
- Safety and Standards: Enforce safety regulations (OSHA) and maintain a clean, organized shop.
- Requirements
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- Experience: Proven experience as a Service Manager or Assistant Manager, preferably 1-3 + years in an automotive dealership.
- Technical Knowledge: Strong understanding of automotive repair, diagnostics, and service procedures.
- Software Proficiency: Familiarity with dealer management systems (DMS), and scheduling tools like Xtime.
- Leadership Skills: Excellent communication, conflict resolution, and motivational skills.
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Compensation and Benefits
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- Salary: Positions often offer competitive compensation, with some specialized listings ranging from $80,000 to $120,000+ per year, depending on experience and performance.
- Benefits: Includes health insurance, 401(k), paid time off, and employee discounts on products and services.