Service Manager - NAFTA Region

Location: Pine Brook, NJ | Travel: Up to 25% (Domestic & International)

About the Role

IPCO-NAFTA is seeking a Service Manager to lead our Technical Service Department and build a proactive, customer-focused culture. This role oversees installation, maintenance, and repair operations while ensuring safety, quality, and financial targets are met across the NAFTA region.

Key Responsibilities

• Lead and develop a proactive service team

• Manage budgets, payroll, and service contracts

• Oversee safety compliance and quality audits

• Recruit, train, and schedule service personnel

• Support technical troubleshooting and customer presentations

Qualifications

• Bachelor’s degree in engineering or equivalent experience

• 7-10 years in technical service management (rotating equipment preferred)

• Strong mechanical aptitude; welding experience a plus

• Proven leadership and communication skills

Benefits Snapshot

• Health & Wellness: Comprehensive Health Coverage for You & Your Family - Because Peace of Mind Matters (multiple medical plan options, dental & vision coverage, telehealth access)

• Company-Paid Coverage: Life insurance, short/long-term disability, FSA & HSA with company contributions

• Financial Future: 401(k) with match + 5% profit sharing, access to financial advisors

• Time Off & Flexibility: PTO starting at 15 days, paid holidays, parental & bereavement leave, hybrid options

• Career & Culture: Tuition reimbursement, professional development programs, recognition events, flexible schedules

Apply today: Send your resume to wendy.juarez@ipco.com