Service Manager

Occupational Summary:

• The Service Manager is responsible for running an efficient and profitable service department. S/he will operate the department at maximum production, controlling costs, building a loyal customer base, maintaining good employee relationships, setting and obtaining sales and profit objectives, and maintaining service records in accordance with dealership and manufacturer requirements.

Essential Job Functions:

• Forecast goals and objectives for the department and push to meet them.
• Strive for harmony and teamwork with all other departments.
• Attend managers meetings as requested.
• Understand and comply with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA, right-to-know, etc.
• Hire, train, motivate and monitor the performance of all service department staff.
• Provide technical assistance to employees as needed.
• Conduct meetings with department employees to discuss activities and issues of mutual interest.
• Monitor all employee payroll records.
• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Serve as liaison with factory representatives.
• Promptly handle customer complaints.
• Quality check completed jobs.
• Be aware of new equipment and tools available and recommend purchases.
• Ensure that work areas are kept clean.
• Control the performance of the department efficiency and productivity control, comeback reports, warranty reports, and monthly forecasts.
• Monitor the location and care of shop tools.
• Follow up on parts department orders to ensure parts availability.
• Assist in collection of past due accounts.
• Communicate effectively with co-workers, management and customers.
• Maintain a safe work environment in the department and ensure that all department personnel are following safety programs and have completed required safety training