Service Manager

Job Overview

• Position: Engineering Services Manager (Warehouse Equipment & Service Centre)
• Department: Engineering / Technical Operations / Service Operations
• Reports To: General Manager
• Team Size: Direct management of 4 technical personnel (2 Engineers and 2 Technicians)
• Employment Type: Full-Time
• Location: Service Centre / Warehouse Facility

Key Responsibilities

1. Technical Leadership & Team Management

• Direct Supervision: Lead, mentor, and manage a technical team consisting of 2 Engineers and 2 Technicians.
• Hands-on Support: Actively participate in advanced troubleshooting, component repairs, and maintenance of industrial machinery alongside the team.
• Performance Control: Review service reports, validate technical findings, and sign off on equipment installation / rebuilds.

2. Scheduling & Service Center Operations

• Workforce Scheduling: Coordinate and plan daily, weekly, and monthly work schedules, shift rotations, and preventive maintenance timetables for the team.
• Resource Optimization: Allocate engineers and technicians effectively between in-house service centre refurbishments and urgent on-site warehouse breakdowns.
• Turnaround Management: Oversee the repair pipeline within the service centre to ensure simple machinery is serviced, tested, and returned to operation within strict SLA timelines.

3. Machinery Maintenance & Equipment Expertise

• Warehouse Systems Maintenance: Have experience in managing the operational health of industrial material handling equipment (MHE), including forklifts,reach trucks, conveyor systems etc.
• Diagnostic & Predictive Maintenance: Implement root-cause failure analysis (RCFA) for reoccurring mechanical or electrical machinery issues and establish data-driven preventive maintenance schedules.
• Spare Parts Management: Supervise the service centre inventory, ensuring essential spare parts and diagnostic tools are consistently stocked and maintained.

4. Safety & Standards Compliance

• Ensure all repairs and operations inside the warehouse environment and service centre comply strictly with Singapore’s Workplace Safety and Health (WSH) acts and safety regulations.

Qualifications & Requirements

• Education: Degree or Diploma in Mechanical Engineering, Electrical Engineering, Mechatronics, or a related industrial discipline.
• Experience: Minimum of 5 to 7 years of industrial machinery maintenance experience, with at least 2–3 years in a supervisory or engineering leadership role.
• Technical Skills:Must possess strong hands-on capability with electro-mechanical systems, hydraulics, pneumatics, and PLC control units.Proven experience handling warehouse equipment (e.g., conveyors, AGVs/AMRs, pallet lifters, or high-speed sorting systems).Advanced skill in reading and interpreting mechanical blueprints and complex electrical schematics.
• Soft Skills: Highly organized with exceptional capabilities in workforce scheduling, resource planning, and technical problem-solving.