Service Manager - Plumbing

MCQUILLAN HOME SERVICES

McQuillan Home Services is a residential service company specializing in Electric, Plumbing, Heating & Air serving the Ramsey, Washington and Hennepin Counties for over 135 years. We’re Minnesota’s original plumbing, heating and cooling company, and have remained true to our mission of providing solid, honest work at fair, upfront prices. This past year we have doubled our plumbing team and added an electrical line of business. We are keen to grow and provide an extensive line-up of home services to our customers.

Position Summary
As a Plumbing Service Manager, you'll oversee daily operations for the service department,
coaching technicians and stepping in on complex diagnostic situations when your team needs
backup. You'll keep the department running efficiently while making sure every job meets code
and every customer walks away satisfied.

Key Responsibilities
• Lead, coach, mentor, recruit, and train plumbing service technicians, conducting team
meetings, ride-alongs, and coaching sessions
• Oversee scheduling, routing, and daily assignments, coordinating with dispatch on parts and
recall tracking
• Provide technical support and guidance for complex diagnostic and repair situations
• Ensure technicians process payments, use required PPE, and comply with plumbing codes
and safety standards
• Handle escalated customer concerns and review technician recommendations, estimates, and
invoices for accuracy
• Monitor performance metrics, departmental profitability, and job costing, preparing reports
and recommendations for leadership

We Offer
• Weekly pay with incentives and bonuses
• 401(k) retirement with company match
• Holiday pay, vacation pay, & paid time off
• Company events & parties
• Health benefits including medical, dental, vision, life insurance, & long and short-term
disability insuranc