Service Manager

As a Service Manager at Power Motive Corporation, you play a critical role in your branches success and our overall Service Departments needs.

The Service Manager is responsible for the efficient and profitable operation of the Shop and Field Service departments.

Key Job Activities:

Administrative
- Ensure that defined processes related to work-order opening, closing and invoicing adhered to and running efficiently
- Oversee the warranty work-order process to ensure that good information is gathered in the field and proper guidelines and timelines are followed during the closure process
- Provide the DOT compliance manager with service truck and technician paperwork related to safety requirements
Organizational:
- Consult with executive management regarding departmental objectives
- Collaborate with the Technical Services dept. to ensure that training schedules are in place that are applicable to each technician
Work-Environment:
- Provides the resources necessary to have a clean and safe working environment
- Work with customers to quickly resolve concerns regarding service work
- Maintain positive working relationship with technicians and other support staff
Sales:
- Work with Field and Shop service managers to ensure that legible and accurate quotes are provided to internal and external customers and PSSRs
- Recommend the most cost effective repair procedures and guidelines to our customers and PSSRs
Technical:
- Maintain a clear line of communication to the Technical Services dept. regarding open technical issues
- Ensure that information flow to the technicians is adequate and timely
- Plan truck equipment, tooling purchases and other capital recommendations to executive management

Company Benefits:

See also