Service Manager
Posted
Description
Roland Machinery Company is a family-owned company established in 1958 and is one of the Mid-West’s leading heavy equipment dealers representing more than twenty-five outstanding manufacturers of construction, municipal, industrial and forestry equipment; expanding across 5 states and 17 locations. Roland is an Equal Opportunity Employer (EOE) in accordance with Title 44, IL Administrative Code, Subpart C, Section 750.150
Responsibilities & Duties:
- Establish and maintain positive customer relationships in the geographical area served by the service center in all matters relating to RMC service.
- Promote all aspects of RMC Service with customers and the RMC Sales Team
- Proactively develop service opportunities.
- Lead and coach the shop service team, developing associates for current and future positions within RMC.
- Manage all financials, including budgets, inventory, gross margin, expense management, pre-tax profit.
- Manage workflow to include service requests, scheduling, and purchasing.
- Support and implement process improvement, standard work instructions and policies.
- Ensure a safe working environment.
- Manage capital projects within budget.
- Manage service personnel within RMC guidelines.
Qualifications & Skills:
- High School Diploma required.
- Computer skills are required, with knowledge of word processing and spreadsheet applications preferred.
- Mechanical aptitude is required, with knowledge of hydraulic schematics helpful.
- A valid driver’s license is required.
- This is position is for someone who thrives on problem-solving within a team environment with excellent communication skills and professionalism.
Benefits:
- Full time regular employees are offered:
- Comprehensive PPO health plan, & prescription coverage with non-tobacco discount
- Flex spending account offered
- Dental and vision
- up to 4% 401K employer match, and a discretionary 2% annual profit-sharing contribution
- Paid time off, with additional 8 paid holidays
- Company Paid Life Insurance
Roland is an Equal Opportunity Employer (EOE) in accordance with Title 44, IL Administrative Code, Subpart C, Section 750.150